Shipping Policy

Shipping Policy

Effective Date: 01-01-2025

At GenZ Wear, we aim to deliver your orders safely and on time. This Shipping Policy outlines how we handle shipping and delivery for orders placed on our website.

By placing an order with GenZ Wear, you agree to the terms of this Shipping Policy.

1. Delivery Coverage

We currently deliver orders to all major cities and towns across Pakistan through our trusted courier partners.

2. Delivery Timeframe

Standard delivery time is up to 15 working days from the date of order confirmation.

Deliveries to remote or rural areas may take slightly longer depending on courier service availability.

Any public holidays, courier delays, or unforeseen events may extend delivery times.

3. Shipping Charges

Shipping charges are calculated based on your delivery city and courier service and will be displayed at checkout before payment.

From time to time, GenZ Wear may offer free shipping promotions which will be clearly stated on our website.

4. Order Tracking

Once your order has been dispatched, you will receive an SMS/Email containing your tracking number and courier details so you can monitor your shipment.

5. Delivery Method & COD

All orders are delivered via reputable third-party courier companies.

We currently operate exclusively via Cash on Delivery (COD) within Pakistan. Please ensure you have the exact cash amount ready at the time of delivery.

6. Delivery Issues

If your order has not arrived within 15 working days, please contact our support team at support@genzwear.shop
 or WhatsApp 0316-1059908 with your order number for assistance.

7. Returns & Exchanges

For information on returning or exchanging items after delivery, please refer to our [Return & Exchange Policy].

8. Privacy Alignment

Your personal information (name, phone number, and address) is shared only with our courier partners to fulfill your order, in accordance with our [Privacy Policy].

9. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.”

10. Contact Us

For any shipping-related queries, please contact us at:

GenZ Wear
Email: support@genzwear.shop

Phone/WhatsApp: 0316-1059908