Terms & Conditions

Terms & Conditions

Effective Date: 01-01-2025

Welcome to GenZ Wear. These Terms & Conditions (“Terms”) govern your use of our website, social media pages, and the purchase of our products (“Services”). By accessing or using our Services, you agree to be bound by these Terms.

1. Eligibility

Our products are available to all customers within Pakistan. We do not impose age restrictions; however, customers under 18 should place orders with the knowledge and consent of a parent or guardian.

2. Orders & Acceptance

All orders placed through our website or social channels are subject to acceptance by GenZ Wear.

We reserve the right to cancel or refuse any order at our discretion, including cases of incorrect pricing, stock unavailability, or suspected fraudulent activity.

Order confirmation will be sent via email/SMS once your order has been processed.

3. Pricing & Payment

All prices are listed in Pakistani Rupees (PKR).

We currently operate exclusively via Cash on Delivery (COD) within Pakistan.

Please ensure you have the exact cash amount ready at the time of delivery.

4. Shipping & Delivery

Orders are delivered within 4–5 working days across Pakistan; remote or rural areas may take an additional 1–2 days.

Shipping charges vary depending on your city and courier service. Any applicable shipping fees will be displayed at checkout.

From time to time, GenZ Wear may offer free shipping promotions.

5. Returns & Exchanges

You may return or exchange eligible items within 7 days of delivery, provided they are unused, unwashed, and in their original packaging with tags attached.

For non-returnable items (sale/discounted items, undergarments, hygiene-related products, or customized clothing), no return or exchange will be accepted.

Please refer to our full [Return & Exchange Policy] for details on the process, eligibility, and refund methods.

6. Refunds

Refunds (if approved) are typically issued as store credit or bank transfer within 5–7 working days after we receive and inspect the returned product.

Cash refunds for COD orders are not available.

For defective or incorrectly delivered items, GenZ Wear covers the return shipping cost.

7. Privacy & Data Protection

All personal information collected during the ordering, delivery, or return process is handled in accordance with our [Privacy Policy]. We share only necessary information with delivery partners to fulfill your order.

8. Intellectual Property

All content on our website including logos, designs, product images, graphics, and text is the property of GenZ Wear and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

GenZ Wear shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services or from delayed delivery beyond our reasonable control.

10. Changes to Terms

We may update or modify these Terms & Conditions at any time. Any changes will be posted on our website with the updated “Effective Date.” Continued use of our Services after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions regarding these Terms & Conditions, please contact us at:

GenZ Wear
Email: support@genzwear.shop

Phone/WhatsApp: 0316-1059908